Updated April 2022

An Important Message From Your Doctors & Practice Team 

Dear Patient

Throughout the pandemic we have worked hard to make the surgery as safe as possible for our patients, staff and visitors. We have remained open and will continue to do so. However we need your help to continue to stay open

• Please continue to wear your mask when visiting the surgery NHS Patients, staff and visitors must continue to  wear face coverings in healthcare settings from 19 July 2021. There is no change for NHS therefore Horton Park  and New Hey Surgery will continue to enforce face covering
• Use the hand sanitisers available and keep your distance from other people

We do appreciate that this is frustrating but sick and vulnerable patients come to see us and they still need to be protected - remember some of them cannot have the vaccine

Please help us to continue to keep you all safe

You may notice we are working differently at the practice.

Our phone lines are open from 8am Monday to Friday.

Please consider we care for over 10,000 patients and our phones are very busy. If your problem is urgent and requires a same day response you need to ring before 9.30am if possible.

Calls after 9.30am will be passed to our administrative team for assessment, care navigation and processing. Alternatively you can fill out an e-Consult, you will recieve a response from us by the end of the next working day.

If your e-Consult is assessed as requiring same day treatment an appointment will be made for you.

If you have a face to face appointment please up to 10 minutes before your appointment and ensure you have a face mask.

Help us to help you.

"We aim to provide holistic high quality patient centered care in a safe environment for our patients and staff in inner city Bradford."

We are a friendly, caring and supportive highly skilled team providing a range of services to patients.

We are a teaching and training practice with a strong emphasis on the development of staff to ensure that quality of care is a priority.

Your eConsult will be acknowledged by the next working day and it will be passed to the appropriate member of our team

It will be reviewed according to clinical need. Please note we are closed over the Platinum Jubilee Bank Holiday. The eConsult service will be switched off from 12pm Wednesday 1st June until 8am Monday 6th June 2022.

eConsult is not intended for treating Minor Ailments and you may be directed to a pharmacist.

Prescribing of medicines to treat minor illnesses has changed

HOW HAS IT CHANGED?

Medicines which are available to buy will no longer be routinely prescribed for the following conditions:

• Acute Sore Throat
• Conjuctivitis
• Dandruff
• Ear Wax
• Head Lice
• Indegestion & heartburn
• Oral Thursh
• Mild Acne
• Mild Dry Skin
• Minor Pain, discomfort and fever (e.g. aches and sprains, headaches, period pains, back pains)
• Warts/Verrucae

To see a full list please visit https://www.england.nhs.uk/wp-content/uploads/2018/08/1b-easy-read-over-the-counter-leaflet.pdf

Horton Park Surgery